Rule-Triggered Alerts

Know within seconds when a session needs you.
Or when it just landed you a customer.

Rule-Triggered Alerts watch every conversation your protégé runs and notify you, by email or Slack, the moment a session matches a condition you defined. Escalation requests, knowledge gaps, lead-qualification thresholds, performance summaries. Your protégé keeps the conversation moving. You do not have to review every recording to learn what happened.

Start with Basic ($50/mo)→Talk to sales about Enterprise→
Your protégé runs sessions 24/7. You can't.

Why Rule-Triggered Alerts exist.

The point of the protégé is that you're not in every conversation. But some conversations need you. The client who started asking about a custom engagement. The session where the protégé hit a knowledge gap. The call where the lead-quality score spiked.

Without alerts, you discover those moments in the Monday-morning digest: three days too late. With Rule-Triggered Alerts, you find out in seconds. Slack ping. Email. Optional escalation hand-off back to your calendar.

Define conditions. Pick channels. Done.

How it works.

  1. Define a rule

    Use natural language ("notify me when a session asks about pricing for an engagement over $50K") or structured conditions (sentiment score below 0.3, lead-quality score above 0.8, specific keyword present, etc.). The platform supports both.

  2. Pick a channel

    Email (instant, with the session detail link), Slack (with a one-click "review session" button), or both. Per-rule channel selection.

  3. Iterate

    Every alert that fires is logged. You can refine the rule, mute it for a period, or escalate it to a per-session action (e.g., "auto-create a calendar slot for me to follow up with this client").

Anything the platform captures

What a rule can watch.

  • Session signalssentiment, engagement, lead-quality scores
  • Conversation contentkeyword match, topic match, intent classification
  • Client behaviorreturn-client flag, foundation-subscription cadence, coupon used
  • Knowledge-base coverageprotégé hit a gap it could not answer from KB
  • Billing eventshigh-revenue session, escalation request, churn risk signal
  • Refinement signalsprotégé delivered an answer the expert hasn't yet approved
Rules teams actually write

Example rules.

  1. Custom engagement over $50K

    Notify me when a session asks about a custom engagement over $50K. Slack ping, no auto-action.

  2. Mid-session sentiment drop

    Alert me when sentiment drops below 0.2 mid-session. Triggers a follow-up email automation to the client and a Slack ping to the expert. Tells you a client is unhappy while the session is still running.

  3. KB gap on a published topic

    Email me when the protégé hits a knowledge-base gap on a topic I have already published. Surfaces opportunities to refine your protégé.

These example patterns are drawn from real internal Apex Replicant ruleset patterns. Verify with rule-service config before publishing.

Three tiers

Pricing.

AI-evaluation usage and rule limits scale with the tier.

  • Basic

    Basic

    $50/mo

    Up to 5 active rules, standard AI-evaluation volume.

    Best for: Solo experts running one protégé.

    • Up to 5 active rules
    • Email and Slack channels
    • Natural-language and structured rules
    • Per-rule snooze and mute
    • Standard AI-evaluation volume
    Start with Basic
  • Most Popular

    Professional

    $150/mo

    Up to 25 active rules, high AI-evaluation volume.

    Best for: Multi-protege experts or small practices.

    • Up to 25 active rules
    • Everything in Basic
    • Rule families (per-protege, per-segment, per-topic)
    • High AI-evaluation volume
    • Per-session action hooks (calendar slot, follow-up email)
    Start with Professional
  • Enterprise

    Enterprise

    $500/mo

    Unlimited rules and AI evaluations.

    Best for: Sentinel + multi-team deployments.

    • Unlimited active rules
    • Unlimited AI evaluations
    • Custom-tuned AI evaluators
    • Shared rule libraries across teams
    • Audit-trail exports and SOC 2 Type II readiness controls
    Talk to sales
FAQ

Common questions.

How fast do alerts fire?
Email and Slack alerts fire within seconds of the session event that triggered them: typically inside the live session itself, not post-session.
Can I mute a rule temporarily?
Yes. Each rule has a "snooze" control per-instance and a global mute toggle.
Can I write rules in natural language?
Yes. The Rule Service uses the platform's AI evaluator to parse intent. You can also drop down to structured-condition form for precision.
What's the difference between Basic and Professional?
Active-rule count and AI-evaluation volume. Basic suits a solo expert with a handful of high-value patterns. Professional opens the door to rule families (one per protégé, one per client segment, one per topic).
Does the Enterprise tier come with SOC 2 Type II attestation?
The Enterprise tier includes audit-trail exports and SOC 2 Type II readiness controls. That is readiness, not a finished audit. See the security page for the compliance roadmap.
Can I share a rule with my team?
Yes. Rules are scoped per-expert by default; Enterprise tier supports shared rule libraries across teams.
Know when a session needs you

Stop reviewing the Monday digest.
Start hearing about it in seconds.

Start with Basic ($50/mo)→Talk to sales about Enterprise→