Sentinel: Key-Person Risk

The person who knows how it works will leave.
What they know can stay.

Sentinel is the Apex Replicant enterprise line for key-person risk. Your senior expert's judgment, in their voice, ready for new hires in under 24 hours.

Key-person risk is the real risk

The knowledge walks out the door.

The engineer everyone interrupts, with ten years of judgment in their head, doesn't write it down. The master craftsman who can read a job in 30 seconds doesn't document the read. The senior partner whose judgment closes the deal doesn't have a methodology doc to hand to the new hire.

That tacit knowledge is what makes the company. And it walks out the door the day they do.

The institutional expert inside your company (senior engineer, master craftsman, senior partner) gets a Digital Protégé trained on their methodology. New hires onboard against it. The company keeps the knowledge when that person retires, resigns, is recruited away, or is simply out.

Most knowledge tools in this category are text-based: Q&A, search, summaries. Sentinel captures what those tools can't: the live voice of the person who built the business, available to your team on demand.

Three steps to a Digital Protégé

How it works.

  1. Structured interview

    We sit down with your institutional expert across a series of guided voice sessions. The Apex Replicant platform records, transcribes, and structures the methodology that lives in their head.

  2. Voice training

    The Protégé is trained on their voice, their philosophy, their decision rules, and the way they actually talk about the work. We ship the first version in under 24 hours from the final interview.

  3. Ongoing refinement

    Every new conversation a team member has with the Digital Protégé sharpens it. The institutional expert can drop in feedback any time ("be less formal", "always reference the post-mortem framework") and the Protégé updates itself in one request.

Live voice. With the actual expert. Captured before they leave.

Why Sentinel beats text-first knowledge tools.

What knowledge tools can’t do
What Sentinel does
  • Search tools find only the docs you have already written.
    Sentinel captures the methodology that was never in a doc.
  • Text assistants answer only from what someone typed.
    Sentinel answers in your expert's actual voice, on a live call.
  • Verified-answer tools confirm text, not judgment.
    Sentinel's verification is the expert refining the Protégé in real time.
  • A custom GPT needs a week of dictation plus a prompt engineer.
    Sentinel ships in under 24 hours after the final interview.
Who feels key-person risk first

Sentinel is built for these teams.

  1. Manufacturing and industrial operations

    The engineer or machinist who can read a job in thirty seconds. Their judgment on shift, in every language your line speaks, before the day they are not there.

  2. Professional services firms

    The senior partner whose judgment closes the deal and answers the hard client question. New associates ask the Protégé first; the partner hears only what is new.

  3. PEOs, brokers and continuity partners

    Key-person risk inside your client accounts. Put your best advisors in front of every account, and give clients a continuity answer that is not a binder.

  4. Enterprise teams with the one person everyone interrupts

    Engineering, sales enablement, support. One expert, a queue of questions, and a company that slows down whenever they are out.

  5. Family-owned businesses

    The owner-operator whose judgment is the business. Decades of decisions never written down, and a next generation that needs them on call.

Capture the knowledge before they leave

Live capture workshops.

For companies with an expert approaching retirement or transition, we run live capture workshops: a structured one-to-two-day engagement to extract and voice-record the methodology that defines the practice. An optional add-on, priced by scope. No plan requires one.

Ask about a capture workshop when you start the conversation below.

What Sentinel costs

Pricing.

Start with The 30-Day Continuity Proof: $1,247, one expert hour, a measured result in 30 days, no contract. Every Sentinel plan is month to month: no contract, no onboarding fee, cancel any time. Each plan includes a pool of hours, billed by the minute. Hours beyond the plan are billed at the plan's overage rate.

At a glance
ContinuitySuccessionEnterprise
Monthly$1,497/mo$3,497/mo$7,997+/mo
Digital Protégés1 Digital ProtégéUp to 3 Digital ProtégésUnlimited Digital Protégés
Employee accountsUp to 20 employee accountsUp to 100 employee accountsUnlimited employee accounts
Hours included25 hours per month voice usage75 hours per month voice usage200 hours per month voice usage
Overage$42 an hour beyond the 25 included hours$40 an hour beyond the 75 included hours$36 an hour beyond the 200 included hours
Audit trail exports—IncludedIncluded
Single sign-on——Included
ContractNone. Cancel any time.None. Cancel any time.None. Cancel any time.
  • Continuity

    Continuity

    $1,497/mo

    1 Digital Protégé, up to 20 employee accounts, 25 hours a month

    Best for: One expert's Digital Protégé for a team of up to 20.

    • 1 Digital Protégé
    • Up to 20 employee accounts
    • 25 hours per month voice usage
    • Structured interview + voice training
    • Refinement loop (auto-regen + AI-surfaced suggestions)
    • No contract, no auto-renewal, cancel any time
    Overage: $42 an hour beyond the 25 included hours
  • Most Popular

    Succession

    $3,497/mo

    Up to 3 Digital Protégés, up to 100 employee accounts, 75 hours a month

    Best for: Multi-team operations where several institutional experts each need their own Digital Protégé.

    • Up to 3 Digital Protégés
    • Up to 100 employee accounts
    • 75 hours per month voice usage
    • Audit trail exports
    • Every answer scoped by company, Digital Protégé, user and session
    • No contract, no auto-renewal, cancel any time
    Overage: $40 an hour beyond the 75 included hours
  • Enterprise

    Enterprise

    $7,997+/mo

    Unlimited Digital Protégés and employees, 200 hours a month, SSO, SOC 2 Type II readiness, dedicated success

    Best for: Multi-site organizations with compliance review and a portfolio of senior experts to preserve.

    • Unlimited Digital Protégés
    • Unlimited employee accounts
    • 200 hours per month voice usage
    • Single sign-on (SSO)
    • SOC 2 Type II readiness controls + audit-trail exports
    • Dedicated customer success
    • No contract, no auto-renewal, cancel any time
    Overage: $36 an hour beyond the 200 included hours

SOC 2 Type II readiness controls are in place. There is no completed audit.

FAQ

Common questions.

What's the difference between Sentinel and a search or wiki AI tool?
Those tools search what your team has already written down. Sentinel captures what your senior expert never wrote down: the live, voice-based judgment they use every day. Different problem, different mechanism.
How long until our team can talk to a Digital Protégé?
The first Digital Protégé ships in under 24 hours after the final structured interview. The structured-interview process itself runs across 1 to 5 sessions depending on the depth of methodology being captured.
What happens if our institutional expert leaves before we finish?
That's the failure mode Sentinel exists to prevent. The structured-interview process is designed to capture methodology in phases: even a single interview produces a usable v1 Digital Protégé. The longer the runway, the deeper the capture.
Is our data isolated from other Sentinel customers?
Yes. Every answer is scoped by company, Digital Protégé, user and session. Hard isolation is enforced when the answer is retrieved. Enterprise tier adds SOC 2 Type II readiness controls. See /security for the full architecture.
Do new hires need to install anything?
No. New hires talk to the Digital Protégé through a voice widget on your internal portal, or via a phone number we provision for your company. Browser plus microphone is the only requirement.
Capture the knowledge

Talk to us about
your Digital Protégé.

Your senior expert is not getting younger. The methodology is not getting written down. Sentinel is the bridge.

Hear one before you decide anything.

Reading about a Protégé tells you very little. Two minutes with one tells you everything, and the part worth testing is not whether it answers well. It is what it does when it cannot.

Talk to Ray’s Protégé

Fair warning, and it is the point: Ray is a composite senior manufacturing engineer, twenty-four years on a shop floor. If you run a services firm, a PEO book, or a family business, the shop talk will not be your world. It is an example, and we would rather tell you that up front.

What is your world is how it behaves, and that part is identical to what your own expert’s Protégé would do. Ask it the kind of thing you would normally interrupt a senior engineer to ask. You get Ray’s answer, in his words, with his name on it. When it does not know, it says so and pulls in the real person instead of guessing. That last part is built in, and there is no setting that turns it off.

Uses your microphone · about two minutes · no signup, no email

Start the conversation.

It takes about two minutes. Only one of these questions really matters, the one asking who you cannot afford to lose. If you can answer that in a sentence, this will probably work for you.

Hear one first

We will reply personally within one business day. No sequence, no drip, no demo request. If it is not a fit, we will say so and tell you why.